Help Desk Support

The LuminLogic® Help Desk support provides expert assistance including user management, role and permission management, and functional area configuration. Reach out to one of our product experts by phone +1-919-313-3960 or email. We’re ready to help.

Help Desk Support Package

Help Desk support is offered in an annual block of sixteen (16) hours. The package includes one (1) Help Desk hour per month, plus an additional hour each quarter dedicated to reviewing your system and providing insights on optimizing LuminLogic’s functionalities. Please note that Help Desk hours are not transferable.

Specialized Services

While the Help Desk focuses on technical support, the parent company, MethodSense, offers specialized services for medical product and company-related consulting, process improvement, quality assurance, and regulatory affairs. These additional services ensure that your business meets and complies with industry standards and achieves its goals.